Protecting Your Personal Information at 96mas
96mas takes the privacy of every member seriously. This policy explains in detail how we collect, store, use and protect your personal information in line with best practices for responsible online gambling.
Our Commitment
Six Data Protection Principles
The 96mas privacy policy is built on six core pillars that keep your information safe and under control at all times.
High-Grade Encryption Security
All data transmitted between your device and 96mas servers is protected using industry-standard SSL encryption. Your account information and financial transactions are never sent in plain text.
Account Access Control
You hold full control over your account. We do not disclose login information, account details or transaction history to any third party without your explicit consent.
Secure Data Storage
Your personal information is stored on servers protected by multiple layers of security. Physical and digital access to our databases is restricted to authorised personnel only.
Ethical Data Use
96mas only uses your data for the purposes stated in this policy — account management, transaction processing, customer support and service improvement. We do not sell data to advertisers.
Player Identity Confidentiality
The identity and personal information of 96mas members is never made public. Usernames within the platform are not linked to your real identity outside the platform without your consent.
Regular Policy Updates
Our privacy policy is reviewed periodically to ensure it remains relevant and aligned with the latest developments in technology and data protection requirements. Members will be notified when significant changes are made.
Official Document
Privacy Policy 96mas
1. Introduction
96mas ("we", "our platform") is committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy applies to all users of the 96mas platform, including those who access it via the website or mobile application.
By registering an account or using any 96mas service, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to deactivate your account.
2. Information We Collect
96mas collects various types of information to ensure the services we offer run smoothly, securely and in line with each member's needs.
a) Information you provide directly:
- Username and password during account registration
- An active and valid email address
- Mobile phone number for two-factor verification
- Identity verification information when required by international licensing (MyKad or relevant documents)
- E-wallet or bank account information for processing deposits and withdrawals
b) Information collected automatically:
- IP address and approximate location based on your network
- Device type, operating system and web browser used
- Activity data within the platform — games played, bet amounts, session times
- Cookie information and session tokens for login verification
- Technical error logs for debugging and system improvement purposes
We do not collect information that is irrelevant to the platform's operational purposes or that exceeds applicable licensing requirements.
3. Purposes for Using Information
The personal information we collect is used exclusively for the following purposes:
- Creating and managing your 96mas member account
- Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH)
- Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
- Sending account-related notifications, bonus promotions and platform updates
- Meeting international licensing compliance obligations and fraud prevention requirements
- Identifying and investigating any suspicious activity or violations of the terms of use
- Analysing usage patterns for product improvement and user experience purposes
We do not use your information for third-party marketing purposes, nor do we sell or rent your data to any external entity.
4. Sharing Information with Third Parties
96mas does not share members' personal information with third parties except in the circumstances stated below:
a) Technical service providers:
We work with technology infrastructure service providers that help us operate the platform — such as cloud server providers, payment processors and gaming software providers. All such parties are bound by strict confidentiality agreements and are only permitted to access the data required for their specific tasks.
b) Legal requirements:
We may be required to disclose certain information when mandated by regulatory bodies, courts or law enforcement agencies based on international licensing obligations applicable to our operations.
c) Protection of platform rights:
In cases of fraud, money laundering or serious violations of our terms, we reserve the right to share relevant information with the appropriate authorities for investigation purposes.
5. Use of Cookies and Tracking Technologies
The 96mas platform uses cookies and similar tracking technologies to ensure stable login functionality, a better user experience and session security.
The types of cookies we use include session cookies that expire when you close your browser, preference cookies that store your language and display settings, and analytics cookies that help us understand how users interact with the platform.
You can manage cookie settings through your web browser. However, disabling certain cookies may limit platform functionality, including the ability to stay logged in or access certain features.
6. Data Security and Protection Measures
We implement a range of technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
- SSL/TLS encryption for all data communication between users and servers
- Two-factor authentication (2FA) available for additional account security
- Continuous system security monitoring to detect threats
- Strict internal access controls — staff may only access data required for their role
- Regular vulnerability assessments and penetration testing
- Clear incident response protocols in the event of a data breach
While we make every effort to protect your information, no system in the world can be guaranteed 100% secure. We encourage members to use strong passwords and not share their login details with anyone.
7. Data Retention Period
96mas retains your personal information for as long as your account is active or as long as needed to provide services to you. The following are general guidelines for our retention periods:
- Active account data — retained for the duration the account remains active
- Financial transaction records — retained in accordance with international licensing and audit requirements
- Customer support communication logs — retained for reference and dispute resolution
- Deactivated accounts — data retained for a set period before being permanently deleted
After the specified period, data will be deleted or anonymised so it can no longer be linked back to you.
Your Rights
Privacy Rights of 96mas Members
As a 96mas member, you have clear rights regarding your personal information. We respect and facilitate the exercise of these rights. Contact our support team 24/7 via live chat or email to submit any data-related requests.
How to Contact Us
For any privacy enquiries, data access requests or complaints, please contact the 96mas support team, available to assist you 24 hours a day, 7 days a week in Bahasa Melayu and English via live chat within the platform or through our customer service email.
Your Personal Rights
- Right of Access — You have the right to request a copy of the personal information we hold about you at any time.
- Right of Correction — You may request that we update or correct personal information that is inaccurate or outdated.
- Right to Erasure — In certain circumstances, you may request that we delete your personal information, subject to legal obligations.
- Right to Restrict Processing — You may request that we limit how your information is processed while awaiting verification or resolution of a dispute.
- Right to Object — You may object to the use of your information for certain purposes, such as marketing communications.
- Right to Data Portability — You may request your personal information in a transferable format for the purpose of switching services.
8. Minor Users Policy
96mas operates strictly as a gambling platform for adults aged 21 and above. We do not knowingly collect or process information from individuals below that age.
During the registration process, applicants are required to confirm that they meet the minimum age requirement. We reserve the right to request proof of age at any time and to restrict or close accounts found to belong to underage users.
If you become aware that a child or underage individual has registered an account on our platform, please notify our support team immediately.
9. Cross-Border Data Transfers
As 96mas operates under international licensing, your personal information may be stored or processed on servers located outside Malaysia. In all such cases, we ensure that protection equivalent to the standards set out in this Privacy Policy is maintained, including appropriate data transfer agreements.
Such data transfers only occur when necessary to provide the services you use and are always subject to adequate safeguards.
10. Changes to This Privacy Policy
96mas reserves the right to modify this Privacy Policy from time to time to reflect changes in our operations, licensing requirements, or developments in applicable privacy law. The effective date at the top of this document will be updated whenever changes are made.
For significant changes, we will notify members via their registered email or through in-platform notifications. Continued use of 96mas services after such notification is considered acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Live Chat 24/7
Contact us via live chat on the platform for prompt assistance in Malay or English.
Support Email
Send your privacy enquiries to:
[email protected]
Response Time
Our team is available 24 hours a day, 7 days a week to handle any privacy-related enquiries.
FAQ
Frequently Asked Questions about Privacy Policy
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A Platform That Protects Your Privacy
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